Gambling Should Always Feel Like a Choice
At Sandibet, we firmly believe that online betting — whether you are following Liga Super Malaysia results from Kuala Lumpur or tracking English Premier League odds from Penang — should remain a leisure activity that enriches your free time. It should never be something that causes you financial hardship, relationship strain, or emotional distress.
That is why responsible gambling is not simply a checkbox for us. It is a core operational value that shapes how we design our platform, train our support staff, and respond when a member needs help. We invest in tools and processes that support responsible play proactively, not just reactively.
The guidance on this page covers the tools available to you right now, warning signs to watch out for, how to access support, and Sandibet's own policies on age verification and player protection. We encourage every member to read it — not because you need it today, but because awareness is the strongest safeguard there is.
Set a budget before you start and stick to it — every session.
Track how long you play. Regular breaks maintain clear thinking.
Losses are part of the game. Never bet more to recover what you lost.
Deposit limits, session reminders, and self-exclusion are available 24/7.
Minimum Age: 21 Years
Sandibet operates a strict 21 and above age policy across every part of the platform — from registration to depositing, wagering, and withdrawing. This is not merely a terms-and-conditions clause; it is a responsibility we enforce actively and take very seriously.
During the registration process, all new members are required to declare their date of birth and agree that they are at least 21 years old. Sandibet additionally conducts automated and manual age verification as part of its Know Your Customer (KYC) process. Members may be asked to submit a copy of their Malaysian identity card (MyKad), passport, or another government-issued document to confirm their age before their first withdrawal or at any time our compliance team deems necessary.
⚠ Zero Tolerance: Any account found to be operated by a person under the age of 21 will be immediately and permanently closed. All deposits will be returned to the source payment method and all wagering activity will be voided. Sandibet will cooperate fully with any regulatory or law enforcement investigation arising from underage gambling.
If you are a parent or guardian in Kuala Lumpur, Johor Bahru, Shah Alam, or anywhere else in Malaysia and you suspect that a minor has accessed the Sandibet platform, please contact us immediately at so that we can investigate without delay.
Tools to Help You Stay in Control
All of the following tools are available to every Sandibet member at no charge. Access them through your account settings or by contacting our support team at any time.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your Sandibet account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period; reductions are applied at once.
Loss Limits
Define the maximum amount you are comfortable losing over a set time period. When your loss limit is reached, wagering is automatically suspended for the remainder of the period — protecting you from chasing losses in the heat of the moment.
Session Time Reminders
Set an alert to notify you after a specified amount of time on the platform. Whether you are watching a live Liga Super match or spinning slots, a session reminder brings you back to awareness and lets you decide consciously whether to continue.
Cooling-Off Period
Take a short break without permanently closing your account. Cooling-off periods range from 24 hours to six weeks. During this period your account is suspended and you will not receive marketing communications. Extensions can be applied at any time.
Self-Exclusion
Self-exclusion permanently blocks access to your Sandibet account for a minimum period of six (6) months, up to five years or indefinitely. Once active, self-exclusion cannot be reversed before the chosen period expires. Contact support to initiate self-exclusion at any time.
Reality Check & Net Position
Enable periodic on-screen pop-ups that display how long you have been playing, your net wagering position for the session, and options to continue, take a break, or log out — putting clear facts in front of you at regular intervals.
How to access these tools: Log in to your Sandibet account, navigate to Account Settings → Responsible Gambling, and select the tool you wish to activate. Alternatively, contact our 24/7 live chat support and a team member will assist you in setting up any limit or restriction within minutes.
Recognising Problem Gambling
Problem gambling does not always look dramatic. It often starts with small behavioural shifts that are easy to rationalise. The accordion on the right lists common signs to watch for in yourself or in someone close to you.
If several of these resonate, we encourage you to use the self-assessment questions below, activate a cooling-off period, or reach out to a support organisation listed further down this page. There is no shame in asking for help — and the earlier you act, the easier recovery tends to be.
Ask Yourself These Questions
This is not a clinical diagnostic tool — it is a starting point for honest self-reflection. If you answer "yes" to three or more of these questions, we strongly encourage you to reach out to one of the support organisations listed on this page or to activate a self-exclusion period on Sandibet.
Being honest with yourself is the most important first step.
Have you ever gambled with money that was needed for household expenses, rent, or bills?
Do you feel restless or irritable when you try to reduce or stop gambling?
Have you ever lied to family members, friends, or your employer about how much you gamble?
Do you find yourself gambling for longer periods than you originally intended?
Have you ever tried to win back money you lost by gambling more ("chasing losses")?
Has gambling ever caused significant problems in your relationships, work, or finances?
Do you ever gamble as a way to escape worry, depression, or other difficult feelings?
Have you ever borrowed money or sold possessions in order to continue gambling?
How to Set Up Self-Exclusion on Sandibet
Self-exclusion is the strongest player protection tool available on Sandibet. It immediately and completely blocks access to your account for the duration you choose, and cannot be lifted early.
Once self-exclusion is active, Sandibet will also remove you from all marketing lists and will not send promotional communications for the duration of the exclusion. Any account balance at the time of exclusion will be held securely until the period expires or you contact us to arrange a refund.
Important: Self-exclusion through Sandibet covers only the Sandibet platform. If you want to exclude yourself from all online gambling, please also contact the support resources listed below.
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01
Log In to Your Account
Access your Sandibet account using your usual username and password. If you are having trouble logging in, contact live chat support directly.
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02
Go to Account Settings
From the top-right menu, navigate to Account Settings and then select the "Responsible Gambling" tab from the sidebar menu.
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03
Select Self-Exclusion
Choose "Self-Exclusion" from the list of player protection tools. Select your exclusion period: 6 months, 1 year, 2 years, 5 years, or indefinite.
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04
Confirm Your Decision
Review your selection and confirm. You will receive a confirmation email to your registered address. Self-exclusion takes effect immediately upon confirmation.
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05
Need Help? Contact Support
If you prefer not to navigate the settings yourself, simply open live chat and tell us you want to self-exclude. Our team will handle the entire process for you within minutes, 24/7.
Sandibet Responsible Gambling Policy
The following sections outline Sandibet's formal commitments and procedures related to responsible gambling and player protection.
Our Approach to Player Protection
Sandibet's responsible gambling programme is built around three principles: prevention (making tools available before problems develop), early intervention (identifying at-risk behaviour through platform monitoring and proactive outreach), and support (connecting members with appropriate resources when gambling has become harmful).
Our customer support team receives regular training to identify and respond to signs of problem gambling in member interactions. Where concerning patterns are detected — such as significantly escalating deposit frequency, extended session duration, or repeated loss-chasing behaviour — our team may proactively reach out to a member with information about available tools and support services.
Deposit and Loss Limit Procedures
Members may set deposit limits at any time through account settings or by contacting support. Deposit limits apply at the daily, weekly, and monthly levels and are counted in Malaysian Ringgit (MYR). The following rules apply:
- Reductions to existing limits take effect immediately upon confirmation.
- Increases to existing limits require a mandatory 24-hour cooling period before taking effect, allowing time for reflection.
- Once a deposit limit is reached for the current period, all deposit methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay will be suspended until the period resets.
- Loss limits follow the same rules and apply across all game types on the Platform.
Minor Protection and Age Gating
Sandibet requires all members to be at least 21 years of age. We implement age verification at registration and during the KYC process. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. Reputable parental control tools are available for all major operating systems and browsers, though Sandibet does not endorse any specific product by name.
Any member who suspects that a minor in their household has accessed Sandibet is urged to contact our support team immediately at .
Staff Training and Compliance
All Sandibet customer-facing staff complete responsible gambling awareness training as part of their onboarding and undergo refresher training at regular intervals. This training covers how to recognise and respond sensitively to members who may be experiencing gambling-related harm, how to guide members through the available protection tools, and the procedures for escalating concerns to our internal compliance team.
Where to Get Help
If you feel that gambling is causing harm to you or someone close to you, the following organisations provide free, confidential support. Contact details are provided as plain text below — you can note them down and reach out at your own pace.
Talian Kasih
Malaysia's national welfare hotline for emotional support, counselling, and referrals. Available in Bahasa Melayu and English.
15999GamCare
International gambling support charity providing free helpline, online chat counselling, and a library of self-help resources for gamblers and their families. Text-only reference.
GamCare.org.ukGamblers Anonymous
Fellowship-based support programme for individuals struggling with compulsive gambling. Face-to-face and online meetings available in Malaysia and internationally. Text-only reference.
GamblersAnonymous.orgSandibet Support
Our own 24/7 live chat team can help you activate any player protection tool, initiate self-exclusion, or simply talk through your options in English, Bahasa Melayu, or Mandarin.
[email protected]Note: All support organisation details above are provided as plain text references only. Sandibet does not endorse any third-party organisation commercially and does not benefit from referrals to these services. We include them because we genuinely believe access to support should be easy to find for anyone who needs it.
Enjoy Sandibet Responsibly
Thousands of Malaysian players enjoy Sandibet every day as a form of entertainment — following their EPL teams, trying their luck on live baccarat, and tracking Liga Super odds. We want it to stay that way. Stay in control, use the tools available, and play at your own pace.
🔞 Sandibet is strictly for players aged 21 and above only. Gambling involves financial risk and can be addictive. Please play responsibly and within your means.